All scooters purchased directly from Yumeway are eligible for up to 12 Months of ride wear protection to cover possible wear and tear issues. This protection plan’s coverage only covers the following components and does not include any shipping fees:

• Only pay for the shipping cost, covered spare parts are replaced free.
• Brake pads
• Inner tubes

The 12 month wear protection may only be engaged under the following circumstances:

• Customers are limited to 2 inner tubes or pads within one month . If the scooter has travelled 500KM/MILES or more, the customer is limited to 2 brake pads.
• The warranty is limited to the original purchaser. If you sell your YUME scooter, the warranty cannot be transferred to a new owner.
• The warranty only applies to scooters purchased from this site.

Immediately after you receive your scooter, please check and confirm that the scooter you received is exactly what you ordered. Fully check the functionality of the scooter by placing the scooter on a table as described within our instruction card. If for any reason you don’t like the scooter, please do not use it, You are entitled to return the scooter unused and in it's original packaging within within14 days of receiving the package, for a full refund. Please put the scooter back safely in its box(Please keep the original protection as much as possible to avoid wear and tear during transportation) and contact us. We will arrange the return process within 24 hours and you will only need to pay the return toll.

Please note:
YUME WILL NOT ACCEPT RETURNS OF ANY USED PRODUCTS. Please leverage our YUME-Team, blog posts, Youtube channel and facebook group to study about scooter ownership and the legalities in your area, before committing to a purchase.

If the scooter remains unused (brand new) and is within the 14 days of the date of delivery, our team will gladly help with this return process. You can submit a return request by contacting our support team via Live Chat or email (support@yumeway.com) .

If your scooter is having issues and has been used, rest assured our warranty will likely cover your case. For more info regarding the warranty and claims process, please consult our Warranty Policy.

We kindly request that you retain your scooter box when you unpack it, as you may have to use the same box in the event you return the scooter to avoid having to repurchase it, (the box is expensive to transport).

YUMEWILL NOT PROCEED WITH ASSISTANCE UNDER THE LIMITED WARRANTY WITHOUT RECEIVING A VIDEO OR IMAGE SHOWING THE CLAIMED DEFECT FIRST.

In order to confirm the existence of any defects and solve all problems quickly, you will need to send a video showing the defects to our online chat or the YUME support email (support@yumeway.com). Our sales team will review the video and contact you to confirm the issue within two working days. After confirming the defect, we will send you the replacement parts and written/video instructions YUME may also offer face-to-face online guidance on how to repair or replace the component.

If you do not have the time or ability to repair it yourself, you may use one of our repair centers (labor is free). However, you will be responsible for shipping costs, taxes and obtaining the scooter box if you have disposed of the original box. You may also take the scooter to the service center yourself if need be. Please contact us to determine your nearest service center.

• The repair service must first receive a video or image showing the alleged defect. In the case of failing this procedure, YUME will not be able to continue to provide you with the limited warranty services.
• Please note that any form of harassment or assault of YUME employees or YUME certified technicians is not permitted and may result in your warranty declared void.
• The above settlement is YUME's sole and exclusive remedy for any limited warranty claim made by the customer. YUME will not be liable for any damage or loss caused directly or indirectly in the process.

Given the technicality associated with products like electric scooters, we request that customers exercise due diligence in maintaining their chosen scooter before purchasing one. Electric scooters always need to to have all screws and bolts tightened, cleaned to avoid rust and squeaky brakes, and properly stored in winter (75% battery capacity in room temperature).

If you have any maintenance problems, our team is always here to help. Please contact us if unsure before trying to do it yourself. Customers are required to keep their scooter’s original box in case the scooter needs repair. The scooter needs to be returned in its original packaging.

If any portion of your order is missing or not correct (a missing accessory or incorrect scooter  received), please message our team within the first 14 business days of receipt to get a free replacement. Disclaimer: Important to note, if the accessory or scooter is used within those 14 business days, YUME will not be able to exchange the product for you but offer a refund to match the items received. For any questions or comments, our team is always here and happy to help (support@yumeway.com).