Extended warranty service.
The service team of YUME is available at your disposal regarding any question or clarification required and we will be happy to assist you.
1 month: voltage lock, display, front & tail light, on-off switch, controller.
3 months: brake discs, brake levers, charger.
6 months: handlebar, folding mechanism, springs/shocks, rear-wheel fork, folding buckle, battery, motor (motor wire issues not included). The warranty does not cover conditions, malfunctions, or damage caused by incorrect usage, maintenance, or adjustment as advised in the user manual.
We provide our customers with free replacement parts once. The warranty is limited to the first purchaser only and if you sell your YUME it cannot be transferred to the next purchaser. If you need to claim under the warranty the purchaser is required to present the purchase invoice.
In-stock products shipped from the US and Europe warehouses are usually received within 3-7 days after order. Depending on the delivery destination, it could take slightly longer, though. On the other hand, in-stock shipment from China (factory) is delivered within 20-40 days. [Accessories] 3-7 days for deliveryIf an order is a pre-order or custom order, the lead time will be noted on the product page.
This product supports fast shipping to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and the USA.
FREE SHIPPING & DUTY:
*Europe stock – Duty-free fast shipping and after-sale service.
*USA stock - Duty-free fast shipping and after-sale service.
Area for quick delivery:
USA Warehouses to Canada: Freight and taxes are required(about 150-300$)
Europe Warehouses to UK : Freight and taxes are required( about150-300$)
1. To Russia takes 20-30 days (except remote area)
2. To Malaysia, Thailand, South Korea, Singapore takes 7-15 days
Due to different regional freight and other costs, some products have different prices in different countries. Please select an area that matches the shipping location when purchasing.
The above is the approximate delivery time according to our past experiences. We always strive to provide the very best reliable shipping service and hope our products arrive at their destinations on time. However, the delivery may be slightly delayed due to customs clearance, public holidays, bad weather, airline strikes, etc. Nevertheless, our shipping service will always keep you updated on the shipping status of your order.
Thank you for your understanding!
YUME Warranty :Click Here
YUME SCOOTER SAFETY TIPS : Click Here